Orders are accepted only on agreement to the following terms and conditions
All content, designs and images are copyrighted to Pollyanna Stationery Design (formerly trading as Bedrock Crafts) and may not be copied or published without permission. Likewise we will not accept requests to reproduce work of others.
It is the customer’s responsibility to ensure they have copyright permission of any material they wish to be incorporated into their order (e.g images, verses, hymns etc).
We will not create items using copyrighted or trademarked design elements, such as Disney, Marvel, D.C, Game of Thrones etc
Material and quality variation
Please be aware materials and colours may appear differently on screen as they do in reality. We always recommend ordering a sample or swatch if you are unsure.
As items are handmade it is to be expected there may be minimal variation between items.
We cannot guarantee exact colour matches between materials. Particularly those bought at different times.
We reserve the right to substitute materials, if the nature of the change is significant we will endeavour to notify you prior to the change.
If you order additional stationery to match we cannot guarantee exact material and colour matches.
Quotes and prices.
We will happily quote and book up to 48 months before you require your items, we will honour quotes for this period only if they are pre-booked along with a 25% non-refundable deposit. If you are booking well in advance and unsure of exact requirements a single non-refundable booking fee of £25 per production slot can be paid with any remaining deposit balance calculated and paid no later than 6 weeks before your delivery date.
Quotes offered without booking being made are valid for a period of 30 days.
We reserve the right to alter prices at any time, this will not affect customers who have already booked with a deposit or paid in full.
Bespoke and customisation requests will come with an additional design fee or material surcharge. This will be quoted prior to booking.
It is the customers responsibility to thoroughly check proofs for errors. Once proofs have been approved any changes or corrections will be charged.
We offer up to three proof revisions after we submit them to you. Additional changes will be charged at £2.50 per revision. Changes due to our error will not be charged.
Work will not commence until proofs have been checked and approved. We estimate to allow 48 hours for turnaround of proofs, if approval takes longer than this it will delay the estimated delivery time.
Digital proofs will be sent by email, please specify if you would rather receive these in printed format a small fee of £1 will be required for us to do this.
We accept Paypal or BACS payments for both deposits and payments . Alternatively I have shops on both Etsy and Numonday. When paying in person we have a card machine which accepts most major credit and debit cards.
Regretfully we do not accept cheques, postal orders or e-cheques.
A quote can be secured by a non-refundable 25% deposit for up to 48 months before you require your stationery. Orders less than £100 must be paid in full at time of booking. Final balance is due 6 weeks before your agreed delivery date – no order will be completed and posted without being paid for in full.
Orders made within 8 weeks of required delivery date require payment in full at the time of booking.
No booking is made until payment or deposit has been paid, or payment in full for orders of £100 or less. Work will not commence nor will orders be dispatched until payment has been made in full.
Late payments are likely to delay the delivery date, we will not be held responsible for late delivery in instances that final payments have been received late.
We allocate production slots very carefully, should your order be delayed by late payment you may be required to wait until the next free production slot is available.
Delivery cost will vary between orders depending on the size and value of the order. We are always happy to provide a quote for postage prior to ordering there are no hidden delivery costs.
Delivery will be made to you at the address provided with your order, changes to delivery address must be provided in writing and approved by us. Should the address change require a change of postal service additional charges may be charged to you.
We can only estimate delivery not guarantee it, when an order is of an urgent nature we will endeavour to use an express service. We cannot be held responsible for delays during transit.
Most of our delivery services require a signature upon delivery please ensure the address provided is suitable to receive recorded items.
In the unlikely event an item is damaged in the post please contact us as soon as possible and retain the packaging to enable us and the delivery service to fully investigate why it become damaged. Likewise if your item doesn’t arrive when expected please let us know so we can rectify it as quickly as possible, in most cases we will be able to provide tracking information.
We post worldwide, if ordering from outside the UK please allow plenty of additional time for delivery.
We can arrange in-person collection or delivery (at cost) within the local area subject to availability.
Please check your delivery thoroughly and report any damages, defects, incorrect or missing items within 48 hours of receipt. After this time the order will be assumed to be to your satisfaction.
Cancellation should be made in writing either by post or by email. We will refund you by the same means you have paid.
If you wish to cancel after booking the 25% deposit is non-refundable.
Cancellation may be made at any time, should you cancel within 6 weeks prior to your delivery date you will be charged for work done. In the unlikely even we cancel your order a refund in full will be offered.
All our off the peg, non-bespoke and non-personalised items are eligible for a returns and refund (minus postage) or wherever possible replacement. For up to 30 days after delivery. The refund will only be processed upon return of the item(s). Return items must be adequately packaged (in the same manner as they are received) and sent by a recorded service, if the item does not arrive or is damaged in return transit we may not refund in full and it will be the customers responsibility to pursue this with the postal service they have contracted to deliver it.
Personalised and bespoke items are not returnable or refundable.
In the unlikely event you are not completely satisfied with the condition or quality of an item please contact us at your earliest convenience and we will endeavour to rectify it.
Caring for your products after delivery.
We will not be responsible for damage or material changes to items after they have reached you.
We recommend items should be kept in a dry place out of direct sunlight to ensure the properties of materials don’t alter. Some materials will naturally age with time this is not deemed a fault.
Please note some items with small details and embellishments are not suitable may cause a hazard for children and pets.
Information we collect
Personalisation information relevant to your order
What we use this information for
Internal record keeping and accounting
To complete and delivery your order effectively
To contact you in regards to your order
To send promotional information (only when requested)
Who do we share this information with
Selected information may be shared with approved third party companies where required. For example courier companies and external print companies. In such instances only the required information will be given.
To ensure there is no unauthorised access to your data we have in place suitable physical, electronic and managerial systems in place. Your data is not stored for any longer than required to carry out your order and comply with UK accounting laws.